Q:
A: |
Can I order by Phone?
Yes, if you would like to order by phone, you can call us
at 62-816570114,
24 hours a day 7 days a week. A representative will take your
order for you. |
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Q:
A: |
Do You Charge
Taxes on Purchases?
No, There will be no taxes on your purchases. |
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Q:
A: |
Do you sell wholesale?
Yes, contact
us and ask for wholesale price. |
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Q:
A: |
Do You Ship Overseas?
Yes, see our shipping rates table here! |
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Q:
A: |
How
do I know if an item is in stock?
Inventory is kept in real time from our local inventory
system.
You will be notified after the order is placed if an item
happens to be out of stock and given options on a replacement
item instead. |
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Q:
A: |
If an item is out of stock, how long does it take for this
item to become available again?
We normally stock 95% of our products at any given time, but
out of stocks occur on occasion.
Items that are out of stock, are usually back in stock in
1-2 weeks. Since most of them are produced locally in Bali. |
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Q:
A: |
What
are payment methods do you accept?
We accept: Bank Transfer, Cash and Credit Union. |
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Q:
A: |
What are your shipping rates?
We base our shipping rates on the LCL rate in US dollar. See
our shipping rates table here!
The rate is based on the total weight or cubic meter of the
purchase to your nearest port from origin. Orders Ship from
the 80361 zipcode. |
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Q:
A: |
What Methods
of Shipping Do You Have?
You have an option of several shipping methods: Air Cargo
or Sea Cargo.
Sea cargo is cheaper compare to Air cargo, but it will takes
around 6 weeks to your nearest port. Sea Cargo is suitable
for big order (20" - 40" feet container). Even a
half full 20ft container is sometimes more cost effective
than an LCL (less container loaded) shipment . See our LCL
rates table here! |
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Q:
A: |
Where is my
order?
We get this question all of the time. In order to get back
to you quickly,
please send an email to sales@rattan-furniture-export.com.
Please reference your order number and/or shipping information
and we will get back to you as quickly as possible. |
+62 8123608271 
+62
361 703581
+62
8123608271 OR
+62 815670114
sales@rattan-furniture-export.com
